Privacy Policy – whileygroup.com.au

1. Introduction

Our website address is: https://whileygroup.com.au

Welcome to Whiley Group Pty Ltd (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”). We also comply with the National Privacy Principles in this regard and including in circumstances under which we may provide information to third parties.

2. Information We Collect

We may collect and hold the following types of personal information from you or via our website.:

Contact details: such as your name, email address, and phone number.
Demographic Information: including age, gender, occupation, and interests.
Usage data: details of your visits to our website, including IP address, browser type, and operating system.
Service and transaction information: details about purchases or other transactions you make with us and information from conversations and material provided by you and/or third parties.

“Personal Information” is information that could identify you as an individual, or from which your identity could be reasonably ascertained. The Personal Information that we collect depends on the advisory and other services that we undertake.

3. How We Collect Your Information

We collect Personal Information from the following;

Clients and their staff;
Our suppliers and their staff;
Employees including potential employees;
Individuals who engage directly with our company.

We collect personal information in a variety of ways, including:

Directly from you: when you provide information through forms, email, or other communication methods.
Automatically: through cookies, analytics, and other tracking technologies when you use our website.
From third parties: if you use social media or other services integrated with our website.

As the only information that we collect is collected from you or entered by you into our website, we assume that all your Personal Information is correct. We will use the information that is provided by you but we have no means to check, nor will we check the accuracy of the information that you may provide about yourself or other persons.

4. How We Use Your Information

We use your personal information for the following purposes:

To provide you with the best possible services approach to your needs. This may include processing account transactions, managing your account, and communicating with you.
To improve our services including our website through analysing website usage data and enhance user experience.
To inform you about products, services, and promotions by sending our marketing communications with your consent.
To comply with our legal obligations to comply with legal obligations and protect our rights.

We will use the information for the sole purpose for which it is provided and if required for secondary purposes detailed above.

5. Disclosure of Your Information

We do not provide your Personal Information unless;

you consent to disclosure or;
it is necessary in order that the services or purposes detailed in this policy can be carried out. This disclosure includes to other persons who assist in the delivery of services.

We will require organisations to sign confidentiality agreements where we allow personal information to be accessed by Third-Party service providers for organisational purposes such as computer hosting:

Third-Party Service Providers: who assist us in operating our website or conducting our business (e.g., payment processors, hosting services).
Regulatory Authorities: when required by law or to respond to legal processes.
Business Transfers: if we are involved in a merger, acquisition, or sale of assets.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.

We require all staff and partners of Whiley Group to keep Personal Information confidential.

However, no method of transmission over the Internet or electronic storage is completely secure. You acknowledge and accept this risk when accessing and using our website.

7. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. A cookie is a data file that a website transfers to your hard drive to allow the website to track the pages that you have visited. No personal data is collected by these cookies. You can set your browser to refuse cookies, but this may affect your ability to use certain features of our site.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. Please review this policy periodically to stay informed about how we are protecting your information.

11. Access to your information

We will provide reasonable access to you for your Personal Information. There may be a fee, but we will advise you of the amount of the fee in advance.

12. Complaints

If you have a complaint about the way your Personal Information has been used, please refer the complaint to us. Your complaint will be investigated on an in-house basis by a person not directly involved with your matter. Please email info@whileygroup.com.au.

If you are still not satisfied, we will advise you of further complaint resolution processes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Privacy Officer: admin@whileygroup.com.au

Whiley Group acknowledges Traditional Owners and Custodians of the lands across Australia. We pay our respect to Elders past, present and emerging and extend that respect to all First Nations peoples. We acknowledge their continuing connection to lands, waters and communities.